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ü  Property Management Services Many people now purchasing a home in Turkey only wish to occupy the property for short periods of the year. During their absence, they need the peace of mind of knowing that it is being looked after. They may also want to use their investment to earn income from taking advantage of the Holiday Letting Market. In this case, they will need a reliable local company to be on hand to ensure that your guests have a contact to assist with everything from Airport Transfers to Cleaning, plus a 24 hour contact number for queries or emergencies. This is where Lagoon Estates can help. We offer a full range of Property Management Services, from a basic service to one tailored individually to suit each clients specific requirements. Please note that our normal office hours are: Monday to Saturday; April - September 09:00 - 18:00 October - March 09:00 - 17:00   Important: Turkey is a country of developing infrastructures and it is not uncommon to experience power surges. Therefore, to avoid problems, we recommend that the owner produce a small leaflet for the use of their rental clients. This should instruct any departing guest to turn off the gas, electric & water supplies from the main taps and and clearly identify where these can be found. Also, the fridge should be emptied, switched off and the door left open to avoid condensation and mould. ü  EMERGENCY CONTACT NUMBERS AND CONTACT WITH OWNERS   Lagoon will provide a 24 hour emergency contact number which owners and their guests may use in the event of any unforeseen emergency that may arise such as break-ins or any dangerous occurrences and incidents e.g. fire or faulty electricity supply (but not power cuts).   In the event of specific incidents or occurrences affecting individual properties, Lagoon will make contact with either the owner of the property or management letting company or representative, by either email and/or telephone.   Lagoon will keep all owners informed of any problems as and when they arise. This will usually be by email or telephone.   Owners’ must also ensure that Lagoon is provided with their up to date email address, postal address and telephone number(s) in order to receive, invoices and phone calls. Owners’ may also wish to provide them with their mobile telephone number(s) assuming that he speaks English.   All owners are obliged to inform Lagoon of details of the management letting company that they use, or the contact details of any other person in the area who has responsibility for the owner’s property during their absence.     ü  CONTACT DETAILS The names of two contacts and respective telephone numbers for LAGOON representatives are: Zeynep Bilgi ( English Speaking and Turkish Owners ) 0090 538 526 82 02 / 0252 613 26 27 Nilgün Akay ( Turkish Owners ) 0090 532 614 03 22 / 0090 252 613 26 27 – 0252 613 26 99 “ PROPERTY MANAGEMENT (12 month service) “   ü          Routine Inspections of your Property ( at least once a week ) and providing the Owner/s with a report of any problems found.   ü          Provide secure key-holding service with strict issue controls   ü          Provide owner with monthly account update   ü          Collection of mail / post   ü          Pay utility bills (i.e. electricity and water) ***   ü          Pay property tax ***   ü          Pay communal site fees (if any) ***   ü          Renew property insurances including DASK insurance when due ***   ü          Organise repair work by tradesmen (as instructed by owner) *** ü         Access to our Emergency Repair & Renovation service *** ü          Access to our Comprehensive House Cleaning Service ***   ü          Full Supervision of any service providers ***   ü          Weekly watering of Interior & Terrace Plants   ü          Regular testing of Security Systems   ü          Grocery delivery service prior to your arrival ***   ü          Arranging the Airport transfers ***   ü           Provide 24-hour contact service for owners and guests             (Minimum contract 12 Months) Per Month : £ 25   Please note that the costs/charges of the items marked *** are not included in the basic price and these will be charged as extras to your account. In the case of organising Repairs and Renovations, in addition to the costs incurred, there will also be an administration charge. Except for Emergency Repairs which we feel are necessary and urgent, the administration charge will be quoted and agreed with the client before work commences.   ü      Provide thorough pre-season checks   Ø      Check all appliances are working correctly Ø      Check status of fire extinguisher(s) and fire blanket(s) if fitted.  Report any problems to owner Ø      Check toilet cisterns and pipe work to ensure correct working.  Check for leaks.  Report any damage to owner Ø      Check plastic furniture (table and chairs).  Report any damage to owner Ø      Check plumbing, taps and waste pipe work for damage/leaks.  Report any problems to owner Ø      Check air conditioning units are working.  Report any problems to owner Ø      Check utilities supplies are functioning correctly (i.e. water and electricity working) Ø      Check all electric lights both internal and external are working.  Report any faults/damage to owner Ø      Check door handles, locks and hinges.  Report any problems to owner ü     Provide during the season services Ø      Check property after guests’ departure and report to owner Ø      Check bins, cupboards, fridge(s)/freezer(s), oven(s) and microwave(s) for waste and perishable foodstuffs, and remove after guests departure Ø      Change over gas bottles when required (cost of supply extra)   ü      Provide end of season services (to be carried out after last Summer occupation date) Ø      Turn off services i.e. electricity, water, gas (if requested) Ø      Check bins, cupboards, fridge(s)/freezer(s), oven(s), hob(s) and microwave(s) for waste and perishable foodstuffs and remove/dispose if there is any Ø      Ensure all exterior windows and doors are locked and any additional security features (e.g. window locks) have been applied Ø      Ensure all exterior furniture (chairs, tables, sun beds and umbrellas) are returned to place of storage Ø      Unplug all electrical equipment and store in cupboards (if requested by owner) Ø      Lift bed mattresses to allow air to circulate underneath ü        Check property once each week and report any problems to owner Ø      Any problems to be recorded on digital camera and e-mailed to owner Ø      The following areas to be checked and noted during each property visit. Any damage to be reported to the owner by e-mail.   ·        Property security – check for signs of attempted forced entry, illegal entry and vandalism   ·        Water penetration – check inside property for leaks from roof as a result of weather   ·        Plumbing – check interior pipe work for signs of leaks   ·        Damage – check for signs of external damage as a result of bad weather   ·        Bills – check for delivery of utilities bills (electricity, water) and either take away for payment and e-mail details to owner, or leave inside property for owners to arrange payment   ·        Damp – check for signs of damp   ·        Fences and walls – Check for damage   ·        Rubbish – check for accumulation of litter and household waste                      ·     Windows and doors – check for broken glass, locks and catches

 

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